Cancellations

Weather Related:

Unfortunately, the weather can be unpredictable sometimes. If it is calling for rain or thunderstorms on the day of your party/event, we will monitor it and play it by ear. Pool related events can continue to take place in the rain. Weather related cancellations occur when there are severe weather alerts. 

During your event, if it begins to thunder (thunder 30 seconds or less apart) or lightning, participants will be asked to exit the water immediately. Participants may re-enter the water, once the thunder and lightning stop. 

Client Cancellations:

It is understandable that things happen sometimes. If you must cancel our services, please let us know at least 48 hours in advance. 

True North Aquatic Cancellations:

Similarly, in the event that we must cancel, we will let you know at least 7 days in advance. 

*** A full refund (excluding deposit fee) will be given to those who have paid in advance